[FREQUENTLY ASKED QUESTIONS]
YES, FOR ORDERS OVER A CERTAIN AMOUNT SHIPPING WILL BE FREE:
BE — €99,00 (🇧🇪)
Zone I & II : NL, LUX, GER — €150,00 (🇳🇱,🇱🇺,🇩🇪)
Zone III : FR, PL, UK, AT, DK — €200,00 (🇫🇷,🇵🇱,🇬🇧,🇦🇹,🇩🇰)
Zone VI : PO, ES, FL, SU — €250,00 (🇵🇹,🇪🇸,🇫🇮,🇸🇪)
Zone V : CR, HO, SL, SV, TC — €250,00 (🇭🇷,🇭🇺,🇸🇰,🇸🇮,🇨🇿)
Zone VI : BU, EST, LET, LIT, RO —€300,00 (🇧🇬,🇪🇪,🇱🇻,🇱🇹,🇷🇴)
Zone VII : GR, IRL —€300,00 (🇬🇷,🇮🇪)
Zone VIII : USA —€300,00 (🇺🇸)
WHAT CURRENCY DO YOU ACCEPT ?
— ALL CURRENCIES WILL BE CONVERTED TO EURO WHEN YOU CHECKOUT. IF YOU PAY WITH PAYPAL OR WITH YOUR CREDIT CARD IT WILL BE CONVERTED AUTOMATICALLY BY YOUR BANK.
WHAT MEANS OF PAYMENT ARE AVAILABLE ?
— ALL MEANS OF PAYMENT ARE AVAILABLE.
— CREDIT/DEBIT CARD
— BANCONTACT
— PAYPAL
— MOBILE PAYMENT
— APPLE PAY
— GOOGLE PAY
— IDEAL
CAN I RETURN MY ORDER OR EXCHANGE SIZE ?
— YES, PLEASE GET IN TOUCH VIA EMAIL (MENTION YOUR ORDER NUMBER).
THE PACKAGE HAS TO BE SHIPPED BACK WITHIN 14 DAYS AFTER ARRIVAL.
PLEASE WRITE A NOTE INSIDE THE PACKAGE WITH YOUR ORDER NUMBER AND ALSO THE REASON OF THE RETURN.
PLEASE LOWER THE VALUE OF THE PACKAGE AS LOW AS POSSIBLE AS BELGIUM CUSTOMS WILL ADD IMPORT TAX ON THE PACKAGE, WE DO NOT ACCEPT PACKAGES WITH IMPORT TAXES CHARGED ON THEM.
PLEASE SHIP IT WITH A TRACKING NUMBER SO THERE IS PROOF THAT IT HAS BEEN SHIPPED BACK.
WHO IS BEHIND THE MONSIDREAN BRAND ?
— MONSIDREAN IS RUN BY ONE PERSON, SIMON (@SIMONXANDRE). HE CREATE THE DRAWINGS, GRAPHIC-DESIGNS, SOURCING, WEBSITE AND HE ALSO SHOOT & STYLE MOST IMAGERY PHOTOGRAPHED FOR MONSIDREAN.
WHERE IS MONSIDREAN BASED ?
— KINGDOM OF BELGIUM - EU
I HAVE A GREAT IDEA FOR IMPROVE YOUR WEBSITE !
— DO NOT HESITATE TO SEND US AN EMAIL, WE ARE OPEN TO ANY PROPOSAL.
SOCIAL MEDIA ?