DELIVERY/RETURNS

At MONSIDREAN, we offer our customers the very best shipping service so you receive your items in a timely and safe manner.

All items are fulfilled from our MONSIDREAN warehouses across the BELGIUM as soon as we get your order. They will be safely packed and packaged with love by the founder to ensure your items are delivered in pristine condition.

To ensure the best delivery service, we ship using the private carrier (DPD or DHL) and national service (Bpost).

For customers in the Belgium, we offer for the moment one shipping option with varying delivery times:

  • Standard Shipping (2-3 Business Days)

For all customers, we offer Standard International Shipping calculated in real time when you enter checkout. We are working hard to improve our international rates, and expedited options will be available in the future! Depending on your country, import/customs fees may be applied to your order.

     

    When your tracking number becomes available, you will receive a notification via email to track your order.

    Note: If you order multiple items, they may be shipped separately to ensure they get to you as fast as possible. In this case, you will be given individual tracking codes so you know exactly where your order is!

     

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    Returns
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    - Gift cards
    - Downloadable software products
    - Custom items

    To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)
    - Book with obvious signs of use
    - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    - Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at hello@monsidrean.com

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@monsidrean.com

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: hello@monsidrean.com

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.